Privacy Policy

1. Introduction

greenlogic GmbH ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website, use our services, or interact with us. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller Information

The data controller responsible for your personal data is:

3. Data Collection

We collect and process various types of personal data depending on how you interact with us. The data we collect includes information you provide directly to us and information we collect automatically through your use of our website and services.

3.1 Information You Provide

• Contact Information: Name, email address, phone number, company name, and job title when you contact us or request our services
• Project Information: Details about your software development requirements, budget, timeline, and technical specifications
• Communication Data: Records of your communications with us, including emails, phone calls, and meeting notes
• Account Information: If you create an account, we collect login credentials and account preferences

3.2 Information We Collect Automatically

• Technical Data: IP address, browser type and version, operating system, device information
• Usage Data: Information about how you use our website, including pages visited, time spent, and navigation patterns
• Analytics Data: Website performance metrics, user engagement statistics, and conversion data

4. Use of Your Data

We process your personal data for various legitimate business purposes. How we use your information depends on the services you use and your relationship with us. We use the data we collect to provide, maintain, and improve our services and to communicate with you.

4.1 Service Provision

• Responding to your inquiries and providing customer support
• Delivering software development services and project management
• Processing payments and managing contracts
• Providing technical support and maintenance services

4.2 Communication and Marketing

• Sending service-related communications and updates
• Marketing our services (with your consent where required)
• Sending newsletters and industry insights (with your consent)
• Conducting customer satisfaction surveys

4.3 Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR: (a) Contract performance - to fulfil our contractual obligations to you; (b) Legitimate interests - for business operations, security, and service improvement; (c) Consent - for marketing communications and non-essential cookies; (d) Legal obligation - to comply with applicable laws and regulations.

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

6. Data Sharing and Third Parties

We may share your personal data with trusted third parties in the following circumstances:

• Service Providers: Cloud hosting providers, email services, analytics platforms, and payment processors
• Professional Advisors: Lawyers, accountants, and other professional service providers
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We ensure all third parties are contractually obligated to protect your data and use it only for specified purposes.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Our data retention periods are based on business needs and legal requirements.

• Contact and Communication Data: Retained for 7 years after last contact for business records
• Project Data: Retained for 10 years after project completion for legal and warranty purposes
• Marketing Data: Retained until consent is withdrawn or for 3 years of inactivity
• Website Analytics: Anonymised after 26 months in accordance with Google Analytics settings

8. Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at privacy@greenlogic.world or +49 89 2419160. We will respond to your request within one month.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or adequacy decisions. We will only transfer your data to countries or organisations that provide an adequate level of data protection.

11. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable data protection laws. In Germany, the relevant supervisory authority is the Bavarian State Office for Data Protection Supervision (Bayerisches Landesamt für Datenschutzaufsicht).